Payment Methods

Return & Exchange Policy

At Electrical Online we want you to be happy with your order. Our free returns guarantee means just that - if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, just return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund.

Returns Address

Innovation House

Kelham street



If you need to get in touch please contact us here

Shipping Policy

We use various courier services to ensure your product is delivered to you undamaged and in a satisfactory manor. If you have any issues please get in touch with us here

To UK Mainland England, Wales & Scotland (*excluding Scottish Highlands and Islands)

Orders Under £50 inc Vat

Order Over £50 inc Vat

Standard Econmy Delivery 2-3 Days (DPD)*



Next Day Service (DPD)*



Before 12 Noon (DPD)*



Before 10.30 AM (DPD)*



Scottish Highlands & Islands, economy service only 2-4 days



At Electricals Online we believe in great service that's why we have teamed up with DPD as our delivery partner. Thanks to the industry-leading Predict and Follow My Parcel Services, as our customer you will receive a one hour delivery window via SMS or email, allowing you track the progress of your order on a map, counting down to a 15 minute delivery window. We hope that your enjoy your order experince being on board with Electricals Online that puts customer care and technological innvoation at the forefront of its customer service.

For next day delivery, you can order up to 12 noon online Monday - Friday. All orders despatched on Fridays for Next Day delivery services will be delivered on the next working day Monday - Friday. All orders placed on Saturdays, Sundays and Bank Holidays will be despatched on the next working day.

We are currently unavailable to offer any delivery service to Northern Ireland, the Channel Islands, Isle of Man, Scilly Isles.


We currently do not offer any services to countries outside the UK.



Customer Service:

Tel : 0114 6980583

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