SHIPPING & RETURNS

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Payment Methods

Return & Exchange Policy

At Electrical Online we want you to be happy with your order. Our free returns guarantee means just that - if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, just return them to us in their original unopened condition and packaging within 30 days and we’ll either replace them or issue a full refund.

Returns Address

Innovation House

Kelham street

Doncaster

DN1 3RA

If you need to get in touch please contact us here

Please be aware that if a return would reduce the cost of your original order below the £50 Free shipping mark you will be charged for the additional carriage. 

Shipping Policy

We use various courier services to ensure your product is delivered to you undamaged and in a satisfactory manor. If you have any issues please get in touch with us here

To UK Mainland England, Wales & Scotland (*excluding Scottish Highlands and Islands)

Orders Under £50 inc Vat

Order Over £50 inc Vat

Standard Economy Delivery 2-3 Days (Royal Mail/DPD)*

£4.95

FREE

Next Day Service (DPD)*

£7.95

FREE

Before 12 Noon (DPD)*

£9.45

£7.95

Before 10.30 AM (DPD)*

£19.95

£14.95

Scottish Highlands & Islands, economy service only 2-4 days

£22.45

£19.95

Shipping Policy

We use various courier services to ensure your product is delivered to you undamaged and in a satisfactory manor. If you have any issues please get in touch with us here

To UK Mainland England, Wales & Scotland (*excluding Scottish Highlands and Islands)

Standard Econmy Delivery 2-3 Days (DPD)*

Orders Under £50 inc Vat

Order Over £50 inc Vat

£4.95

FREE

Next Day Service (DPD)*

Orders Under £50 inc Vat

Order Over £50 inc Vat

£7.95

FREE

Before 12 Noon (DPD)*

Orders Under £50 inc Vat

Order Over £50 inc Vat

£9.45

£7.95

Before 10.30 AM (DPD)*

Orders Under £50 inc Vat

Order Over £50 inc Vat

£19.95

£14.95

Scottish Highlands & Islands, economy service only 2-4 days

Orders Under £50 inc Vat

Order Over £50 inc Vat

£22.45

£19.95

At Electricals Online we believe in great service that's why we have teamed up with DPD as our express delivery partner. Thanks to their industry-leading Predict and Follow My Parcel Services as our customer you will receive a one-hour delivery window via SMS or email, allowing you track the progress of your order on a map, counting down to a 15-minute delivery window. Our Economy Delivery services are provided by Royal Mail (Small Items) and DPD (larger Parcels) this helps us to offer our customers fantastic value for money with reliable services.

 

We hope that you enjoy your order experience being on board with Electricals Online that puts customer care and technological innovation at the forefront of its customer service.

For next day delivery, you can order up to 12 noon online Monday - Friday. All orders despatched on Fridays for Next Day delivery or timed delivery services will be delivered on the next working day Monday - Friday. All orders placed on Saturdays, Sundays and Bank Holidays will be despatched on the next working day.

We are currently unavailable to offer any delivery service to Northern Ireland, the Channel Islands, Isle of Man, Scilly Isles.

 

We currenntly do not offer any services to countries outside the UK.